Proactive, tech-savvy and customer-focused, this is a role that brings together those passions to help deliver the best support to our award-winning products!
Office location:
Manchester
Hybrid:
Hybrid, up to 2 days WFH
Salary:
Up to £30k DoE (OTE £35,000 uncapped)
Hiring Team:
Customer Success
Customer Success Associate
ApplyStreet Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.
If you join us, you’ll be helping to improve the property industry for everyone. As a Customer Success Associate you’ll be ensuring our customers are getting the most out of our award-winning prospecting tool, Spectre. You’re a real self-starter, a great communicator, and a confident and talented problem-solver, who isn’t afraid of going above and beyond for our customers.
This is a fast-paced role where no two days are ever the same - on any given day, you could be onboarding new clients to Spectre, troubleshooting their queries, or providing best practice guidance. You'll also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features.
If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in!
🏠 Hybrid-working - you can work from home 2 days per week
🏖️ Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)
💪 Joining a culture that supports your development and encourages growth
📚 £500 yearly L&D budget for your career development
🎂 Your birthday on us - we pay, you stay away
🙋 ‘Give something back’ - 2 paid days volunteering on us
👶 Enhanced maternity, paternity & adoption pay
🧠 Mental health & well-being support via Health Assured
🧘 Regular well-being initiatives
🚂 Public transport season ticket loans
🌷 Paid menopause leave
🌞 Holiday buying scheme
🚀 Joining a new team in an exciting business with huge ambition
👥 Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day
👩🏿💻 A chance to work on cutting-edge technology
🐶 Comfortable, relaxed office space - office dogs welcome!
🍻 Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
🎊 Company and team off-sites, events and happy hours
🚴 Cycle to work scheme
🚗 Electric car salary sacrifice scheme
🌍 Feel good about sustainability - we're a climate-positive company!
Up to £30,000 dependent on experience (OTE £35,000 uncapped). However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know.
We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.
🕧 Interview Process: 4 stages = Introductory call with one of our Talent team > Hiring Manager Interview with our Head of CS and Senior CSM > Final interview with our VP of CS and Senior CSM.
We want to make our interviews as inclusive as possible, so if you need any adjustments making or if there's anything you think we should be aware of during the interview process, please do let us know.
